1. What you get
You walk through a task on your own computer once, talking as you go. The tool writes it up as a Standard Operating Procedure — numbered steps, a screenshot on each one, and a note of the systems involved — and gives you a Word document you can hand to a new starter.
It is free. Each account gets 60 minutes of recording, and you can build as many SOPs out of that as you like.
2. What you need before you start
| A desktop or laptop | Screen recording does not work on a phone or tablet. The tool will tell you so rather than half-work. |
| Google Chrome or Microsoft Edge | Firefox works too. Safari does not. |
| A microphone | Not strictly required, but what you say becomes the written steps. A silent recording produces a much thinner SOP. |
| Everything already open | Have every website, app and desktop program the process touches open and ready. Hunting for a window mid-recording wastes your recording time and clutters the screenshots. |
Two things worth doing before you press anything: turn off notifications (Teams, Outlook, chat) so pop-ups do not land in your screenshots, and close or move anything confidential you do not want captured.
3. Getting access
Go to gossai.app and choose Request free access.
The form asks for your full name, work email and business name — those three are required — and then a short set of questions about your business: whether you are the decision-maker, how many hours a week you spend on work someone else could do, what has stopped you handing it over, your role, industry, team size, which software you run the business on, and where you heard about us.
None of the second group is compulsory. They exist so that GOSS understands the business before getting in touch.
When you submit, you will see "We have your details" and an email will arrive shortly after.
GOSS will email you. The form says so above the button: registering means GOSS may contact you about how we could help your business. Every one of those emails has an unsubscribe link at the bottom and we stop the moment you use it.
4. Signing in
Go to gossai.app and choose Sign in. Enter your email and press Email me a login link. The page then says "Check your email".
The email contains two ways in, and they are not equivalent:
- A numeric code. Type it into the page. This is the one to use. It works on any device, survives being forwarded, and does not care which browser you opened the email in.
- A link. Convenient, with one catch worth knowing: a sign-in link only works in the same browser on the same device that asked for it. If you register on your phone and then open the email on your work computer, the link will bounce you back to the sign-in page.
If a link does not work, the page tells you why and what to do: ask for a new code and type the code instead. Nothing has gone wrong with your account.
You cannot create an account from the sign-in page — registering at Request free access is the only way one is made. If you were sent a link to the tool by a colleague, you still need to register.
5. Your dashboard
After signing in you land on Your SOPs.
At the top is your Fair use panel: how much of your 60 minutes is left. (GOSS staff accounts show a note that the allowance does not apply to them.)
Under that, New process:
| Field | |
|---|---|
| Process title | What the task is — e.g. "Moving funds to pay invoices". This becomes the SOP's title, and you can edit it later. |
| Business name | Printed on the finished SOP. Pre-filled from your registration; change it if you are documenting a process for a different entity. |
| Who is it for? (optional) | e.g. "new office admin". It changes how the steps are written. |
Press Create & record.
Below the form, Your processes lists everything you have made, with a status against each: Not recorded, Recording, Recorded — building, Building SOP, Ready, or Needs attention.
6. Recording
This is the part worth reading properly, because once recording starts you are looking at your own software rather than at this page.
6.1 Before the recording starts
Read the tips panel. "Before you start — how to record a great SOP" sits above the button and is open by default.
Check your microphone. Press Check my microphone, say "testing, one two", and watch the bar move. When it says "We can hear you. You are set." you are done. This takes ten seconds and it is here deliberately: once recording starts, a microphone warning on this page is behind whatever you are recording, so you would never see it.
Note the red line. Just above the button, in red:
Return to this tab to finalise your SOP
This matters more than it looks. Recording covers this page with the thing you are recording, and people have finished a walkthrough, closed the sharing bar, and never come back — which leaves the SOP unbuilt and, if you had blurring switched on, unblurred. Come back to this tab.
6.2 Starting
Press Start screen recording. A notice appears with two tick-boxes, and recording will not start until both are ticked:
- "I am recording my own screen and I know what is on it." The recording captures whatever is visible, including anything belonging to your customers. If someone else's voice will be recorded, or the screen shows someone else's account, you are confirming you have asked them.
- "I agree to my recording being processed outside Australia to write my SOP." ElevenLabs writes the transcript and Anthropic writes the SOP; GOSS's own team is in Australia and the Philippines. Neither provider uses your recording to train their models. Without this the tool cannot produce an SOP.
There is a link to the full privacy policy, which opens in a new tab so you do not lose your place.
Press Start recording. Your browser then asks two things, in this order:
First, what to share. This is the single most important choice you make.
Choose "Entire Screen". Then you can move freely between tabs, windows and desktop programs and all of it is captured. If you share a single tab or a single window instead, everything outside it is invisible to the tool — switch to another app and the recording simply does not see it. Only pick a single tab if the process genuinely never leaves one website.
Then, your microphone. Allow it. If you dismiss the request your browser may stop asking altogether, and you would then need to fix it through the padlock icon beside the web address.
6.3 While you record
A small panel appears in the corner of your screen, above whatever you are working in, headed GOSS SOP Builder. It shows how many screens have been captured, the most recent one, and how long ago it was. That is your confirmation the recording is working — if it still says "No screens captured yet" after a minute, something is wrong and it is worth stopping and starting again.
It is a small badge and it does appear in your screenshots, in the corner. You can drag it somewhere less in the way, and closing it does not stop the recording.
If your browser cannot show it you will not see it, and nothing else changes — the recording works exactly the same.
Back on the recorder page itself, which is behind what you are recording, there is a red Recording badge with the time remaining and a running count of screenshots.
- Screenshots are taken automatically every 8 seconds. You do not need to do anything.
- Capture this step takes one at that exact moment. Use it when you have just done something quick that the timer might sit either side of.
- Recording stops on its own at 15 minutes. That is ample for one process. If yours runs longer it is almost certainly several processes, and each one makes a better SOP recorded separately.
How many screenshots end up in the SOP. Your finished SOP illustrates up to 40 screens, chosen evenly across the whole recording — never just the beginning.
In practice that means a recording of about five minutes or less loses nothing at all: every automatic screenshot is used. Past that, the tool spreads its 40 across the whole length, so a fifteen-minute recording still covers the start, the middle and the end — but with gaps.
Which is the real reason for one process per recording. Two practical things follow:
- Pause for a couple of seconds on each screen that matters. A screen you linger on occupies several screenshots and is very likely to appear; one you flash past for a second may not survive the selection.
- Let loading spinners finish before you move on, so the screenshot catches the finished screen rather than the wait.
Talk the whole way through. Say what you are doing and, more usefully, why — the judgement calls are what a new starter cannot work out from the screen.
6.4 Finishing
Press Finish & build SOP. The recording uploads, and the page turns into "Writing your SOP".
This usually takes under a minute; a long recording can take a few minutes. You can leave the page — your SOP will be waiting under Your SOPs.
7. Reviewing your SOP
Open it from Your SOPs when it says Ready. Everything on this page is editable.
The steps. Title, screenshot, what to do, and an optional "why". Edit any of it by clicking into it. Remove a step with the bin icon beside its title.
Questions to clarify. Where the recording left something ambiguous, the tool asks. Type your answer, then press Apply to step to fold it into the steps above — the question turns green. Any answer you do not apply is still kept, as a Clarifications & notes section at the end of the downloaded document.
Blurring. Two controls, and they work differently:
- Auto-redact sensitive info (the switch). On by default. It blurs account numbers, balances, names, emails and the like when the SOP is built. A banner at the top tells you how many areas were blurred — or, honestly, if it found something and could not mask it.
- Blur sensitive info on screenshots (the panel). Drag a box over anything private on any screenshot, then Blur & save. Boxes the AI suggested are already drawn; adjust or remove them. Blurring is permanent — it is baked into the stored screenshot, so the on-screen SOP, the Word download and the copy GOSS holds all show the same blurred image. There is no unblurred copy kept anywhere.
Please do look at every screenshot before you share or download. Automatic blurring does its best and it is not infallible; you know what is sensitive in your own systems and it does not.
Regenerate rebuilds the whole SOP from the recording. It asks you to confirm, because it replaces your edits.
Save changes, then Download Word. The download is deliberately locked until you have saved, so that the file you get matches what you are looking at.
8. The Word document
A clean, unbranded document carrying your business name — no GOSS logo on it, because it is a working document for your team. Title, overview, the systems involved, the numbered steps with their screenshots, and any clarifications you did not fold in.
It is built fresh each time you press Download Word, so if you come back and edit the SOP later, download it again and you will get the current version.
9. Fair use
60 minutes of recording per account. Your dashboard shows what is left. There is no cap on how many SOPs you build from it — a two-minute process makes a perfectly good SOP, and documenting lots of short tasks is exactly what the tool is for.
If you run out, get in touch. Reaching the limit means you have documented a lot of your business, which is a conversation we want to have rather than a door we want to close.
A single recording stops at 15 minutes.
If you run out, get in touch. The limit is there to keep the tool free, not to shut anyone out.
10. Your information
The full detail is at gossai.app/privacy, which is written from what the system actually does rather than from a template. In short:
- The video is deleted as soon as your SOP is written. The screenshots and the text remain, because they are the SOP.
- Your recording is processed outside Australia — ElevenLabs for the transcript, Anthropic for the writing. Neither uses it to train their models.
- GOSS reads your finished SOP, in Australia and in the Philippines. That is how a person reviews it and comes back to you.
- You can delete your account yourself, from the bottom of your dashboard. That removes your SOPs, recordings and screenshots. Your original registration details stay as a business contact — the confirmation says so before you click — and an unsubscribe you have already made is never undone.
- Ask us to delete anything at info@goss.global and we will do it within 30 days and confirm when it is done.
11. When something goes wrong
"The captured screen is coming through blank." The tool spotted that the screenshots are black and stopped saving them. Try sharing Entire Screen rather than a single window, or turn off your browser's hardware acceleration, then start again.
No microphone prompt appeared. Your browser has blocked the site, which it does silently after a request has been dismissed a few times. Click the padlock beside the web address, set Microphone to Allow, and reload the page.
"Something else is using it." Close Teams or Zoom and check again.
The sign-in link did not work. Expected if you opened it in a different browser or on a different device from the one you requested it on. Ask for a new code and type the code instead.
"This is taking longer than it should." Your recording is saved, so nothing is lost. Press Try again. If it fails twice, tell us.
A screen I demonstrated is not in the SOP. Two likely causes. Either you were sharing a single tab or window and the tool never saw it — check what you chose in the sharing picker — or the screen went by quickly and did not survive the screenshot selection. Pausing a little longer on it and rebuilding usually fixes the second.
Something private is still visible. Drag a box over it under Blur sensitive info on screenshots and press Blur & save. If you would rather we did not read it at all, email info@goss.global and we will hold off or delete it.
Anything else: info@goss.global.